Returns

If you ordered the wrong product or want to return an item for any other reason, this is of course possible.
Our return period is 14 days.

How does the return process work?

1. Go to the website https://m2trading.returnless.com Enter the requested details to retrieve your order. Select the product you wish to return and answer the required questions.

2. Once you have completed all the steps, your return request will be submitted to M2trading. In most cases, you will immediately receive a return label and a return form after payment. In some cases, your request will be reviewed first. You will receive a response within 24 hours (on business days during office hours). Once your return is approved, you will receive an email notification and be able to download the return label and return form. Please print both.

3. Now you can start packaging the product. Choose a box of your preference. Always use an outer box to prevent damage to the original product packaging. Please do not apply tape directly to the original product packaging. Make sure to pack the product(s) securely to avoid any damage during transit.

4. Attach the return label to the box and include the completed return form inside the package.
Then, drop off the package at a service point of the shipping carrier of your choice.
Once the return has arrived at our facility, it will be processed within 5 business days.

START YOUR RETURN REQUEST HERE

What are the return conditions?

We guarantee a full refund for all returned items, provided they are returned in good condition (not assembled). If the product does not meet your expectations, you may return it with all supplied accessories, in its original condition and packaging, within 14 days. If the item is damaged or shows signs of use or installation, the return will not be accepted and no (full) refund will be issued. In such cases, we will contact you to determine further steps (the item remains the customer’s property in principle).
Please ensure the product is properly packaged for the return shipment. M2TRADING is not responsible for the delivery of the return shipment or any damage during transport. If you want to be covered in case your package is lost or not delivered to us, we recommend using insured shipping through a carrier of your choice. The cost of this is at your own expense.
Registering your return is still required even if you ship the package without an M2TRADING return label.